# Help installing icepyx

**URL:** <https://discourse.pangeo.io/t/help-installing-icepyx/1624>\
**Category:** ICESat-2\
**Created:** [July 7, 2021, 7:55pm UTC](https://discourse.pangeo.io/t/help-installing-icepyx/1624 "2021-07-07T19:55:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GISUser7](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@GISUser7](https://discourse.pangeo.io/u/GISUser7)\
**Post date:** [July 7, 2021, 7:55pm UTC](https://discourse.pangeo.io/t/help-installing-icepyx/1624/1 "2021-07-07T19:55:43Z")

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## Hello. I need some help getting up and running with icepyx. I’m having issues. I follow the exact steps listed on [Installation — icepyx documentation](https://icepyx.readthedocs.io/en/latest/getting_started/install.html). I have Python/Jupyter Notebooks, etc… installed through ArcGIS so not sure if that’s my issue. When I type in conda create --name icepyx-env --channel conda-forge icepyx I get the following error and it keeps hanging on “solving environment” even after letting it run for 12 hours. Please help. I spent days trying fixes I found on line but no luck. Thanks - Joe

## (arcgispro-py3) C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3\Scripts\> conda create --name icepyx-env --channel conda-forge icepyx’ Collecting package metadata (current\_repodata.json): done Solving environment: failed with repodata from current\_repodata.json, will retry with next repodata source. Collecting package metadata (repodata.json): done Solving environment: /

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**Author:** ![weiji14](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/weiji14/32/389_2.png) [@weiji14](https://discourse.pangeo.io/u/weiji14)\
**Post date:** [July 7, 2021, 9:56pm UTC](https://discourse.pangeo.io/t/help-installing-icepyx/1624/2 "2021-07-07T21:56:24Z")

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Hi @GISUser7, welcome to the forum! Not sure why it’s hanging for such a long time, but if you are attempting to install `icepyx` through ArcGIS, maybe try out using the `pip` installer instead as mentioned in [Installation — icepyx documentation](https://icepyx.readthedocs.io/en/latest/getting_started/install.html#using-pip)?

```
pip install icepyx

```

Alternatively, if you want to continue using the `conda` installer, use the command below which enables verbose debugging output (`-vv`), then copy & paste what you see.

```
conda create --name icepyx-env --channel conda-forge icepyx -vv
```

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<div class="post-metadata">

**Author:** ![GISUser7](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@GISUser7](https://discourse.pangeo.io/u/GISUser7)\
**Post date:** [July 19, 2021, 4:33pm UTC](https://discourse.pangeo.io/t/help-installing-icepyx/1624/3 "2021-07-19T16:33:37Z")

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Thank you so much! Sorry for the delay in getting back to you. I wanted to make sure everything was working. I may have more questions in the future but it looks like the installation worked. I did have to install Anaconda 3 and then I ran conda create --name icepyx-env --channel conda-forge icepyx -vv and it installed without issue. Thanks again! Joe

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<div class="post-metadata">

**Author:** ![GISUser7](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@GISUser7](https://discourse.pangeo.io/u/GISUser7)\
**Post date:** [July 19, 2021, 4:35pm UTC](https://discourse.pangeo.io/t/help-installing-icepyx/1624/4 "2021-07-19T16:35:17Z")

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Oh - I forgot to mention that for some reason it took 3 uninstall/reinstalls of Anaconda 3 to get it to work. Not sure why as I just repeated the same procedure until it worked.