# Failling to load notebooks (Google Cloud)

**URL:** <https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378>\
**Category:** Pangeo Cloud Support\
**Created:** [April 1, 2022, 12:00pm UTC](https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378 "2022-04-01T12:00:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dbassotto](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/dbassotto/32/1521_2.png) [@dbassotto](https://discourse.pangeo.io/u/dbassotto)\
**Post date:** [April 1, 2022, 12:00pm UTC](https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378/1 "2022-04-01T12:00:45Z")

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Hi,

I am using the **[us-central1-b.gcp.pangeo.io](http://us-central1-b.gcp.pangeo.io)** cluster and since this morning I cannot load any notebook in Jupyter Lab. When I try to open a file, it returns the following error:

**File Load Error for \<notebook\_name\>.ipynb**  
**Unhandled error**

I tried to shutdown the kernels, log out, and use Chrome (instead of Firefox) but it doesn’t work.

Do you know what could be the problem? Thanks!

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**Author:** ![sgibson91](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/sgibson91/32/1051_2.png) [@sgibson91](https://discourse.pangeo.io/u/sgibson91)\
**Post date:** [April 1, 2022, 3:43pm UTC](https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378/2 "2022-04-01T15:43:33Z")

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I wasn’t able to reproduce this issue, sadly. Can you try restarting your server? From the JupyterLab interface, select File \> Hub Control Panel, and then press the red Stop My Server button. Wait a minute or so, then you should just have a blue Start My Server button to try again with.

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**Author:** ![dbassotto](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/dbassotto/32/1521_2.png) [@dbassotto](https://discourse.pangeo.io/u/dbassotto)\
**Post date:** [April 1, 2022, 4:17pm UTC](https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378/3 "2022-04-01T16:17:01Z")

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Hi,

So, now it is working again.

However, just to let you know, I did stop and restart the server this morning a couple of times but I still could not load any notebooks after doing so.

Anyway, thank you for your answer!

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**Author:** ![choldgraf](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/choldgraf/32/1061_2.png) [@choldgraf](https://discourse.pangeo.io/u/choldgraf)\
**Post date:** [April 1, 2022, 5:34pm UTC](https://discourse.pangeo.io/t/failling-to-load-notebooks-google-cloud/2378/4 "2022-04-01T17:34:03Z")

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Another quick follow-up, I looked at the Grafana charts for the Pangeo deployment but don’t see anything obviously problematic in there around this time. E.g., here are NFS operations in the last 6 hours (I thought this might show something weird since this was a “File Load Error” around 5:30 is the time that this thread was opened.

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/pangeo/original/2X/d/d4a356ce0485308c4be81eae693254c6fe93a1d7.png)

So I think we should keep an eye out and see if others run into this problem. If we can find a set of conditions / actions that can replicate the bug, we can try to figure out how to resolve it.