# Can't log in to Pangeo Google Cloud hub

**URL:** <https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208>\
**Category:** Pangeo Cloud Support\
**Created:** [May 8, 2024, 4:29pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208 "2024-05-08T16:29:26Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![cspencerjones](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/cspencerjones/32/59_2.png) [@cspencerjones](https://discourse.pangeo.io/u/cspencerjones)\
**Post date:** [May 8, 2024, 4:29pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/1 "2024-05-08T16:29:26Z")

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I’ve lost access to [the pangeo Google Cloud hub](https://us-central1-b.gcp.pangeo.io/). When I try to access it I get the message “Looks like you have **NOT** been added to the list of allowed users for this hub. Please contact the hub administrators.” I understand that we are in the process of winding down but I was under the impression that I would have continued access for a few more months. Please can you let me know what is going on.

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**Author:** ![scottyhq](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/scottyhq/32/162_2.png) [@scottyhq](https://discourse.pangeo.io/u/scottyhq)\
**Post date:** [May 8, 2024, 4:51pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/2 "2024-05-08T16:51:08Z")

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Hmm, I see the same the same error message and am listed as an “admin” @cspencerjones so something must have changed in the 2i2c configuration. I opened this issue, hopefully it’ll get resolved shortly. [403: Forbidden trying to log into Pangeo JupyterHub for all users · Issue #4043 · 2i2c-org/infrastructure · GitHub](https://github.com/2i2c-org/infrastructure/issues/4043)

I’m not sure what the timeline is for closing down this jupyterhub, maybe @rabernat or @jmunroe can provide more info on that front.

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**Author:** ![consideRatio](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/consideratio/32/217_2.png) [@consideRatio](https://discourse.pangeo.io/u/consideRatio)\
**Post date:** [May 8, 2024, 5:52pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/3 "2024-05-08T17:52:52Z")

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Sorry for this and thank you for notifying us at 2i2c @scottyhq and thank you for initially reporting this @cspencerjones - we think its been resolved now.

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**Author:** ![lsiegelman](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/lsiegelman/32/2908_2.png) [@lsiegelman](https://discourse.pangeo.io/u/lsiegelman)\
**Post date:** [September 4, 2024, 4:17pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/4 "2024-09-04T16:17:22Z")

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Hello everyone, I am new to pangeo but I am getting this same problem " 403 : Forbidden

Looks like you have **NOT** been added to the list of allowed users for this hub. Please contact the hub administrators.". Would someone be able to help me log in to The 2i2c JupyterHub for [Pangeo](https://pangeo.io/) ?

Thanks a lot for your help!  
Lia

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**Author:** ![scottyhq](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/scottyhq/32/162_2.png) [@scottyhq](https://discourse.pangeo.io/u/scottyhq)\
**Post date:** [September 5, 2024, 8:17am UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/5 "2024-09-05T08:17:00Z")

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Hi @lsiegelman, you should be good to go now, unfortunately authorizing new members is done by a script that fails regularly ☹ Full details here [Unable to sign up for Pangeo - #4 by rabernat](https://discourse.pangeo.io/t/unable-to-sign-up-for-pangeo/3974/4)

But long story short, just make sure you accept an invite to the “us-central1-b-gcp” GitHub Team under the [Pangeo GitHub Organization](https://github.com/orgs/pangeo-data) and then you can login.

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**Author:** ![lsiegelman](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/lsiegelman/32/2908_2.png) [@lsiegelman](https://discourse.pangeo.io/u/lsiegelman)\
**Post date:** [September 5, 2024, 4:06pm UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/6 "2024-09-05T16:06:27Z")

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thanks a lot @scottyhq, it is now fixed 🙂

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**Author:** ![Mia\_Wang](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@Mia\_Wang](https://discourse.pangeo.io/u/Mia_Wang)\
**Post date:** [December 17, 2024, 7:10am UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/7 "2024-12-17T07:10:26Z")

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hi @scottyhq , I encountered the same problem. It has been 24 hours since I sent the application form, but I have not received the invitation. The 2i2c JupyterHub website shows 403: Forbidden. Thank you very much for your help and look forward to your reply.

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**Author:** ![Mia\_Wang](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@Mia\_Wang](https://discourse.pangeo.io/u/Mia_Wang)\
**Post date:** [December 18, 2024, 2:57am UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/8 "2024-12-18T02:57:40Z")

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Thanks! I have been invited to join Pangeo. But when logging into the website [JupyterHub](https://showcase.2i2c.cloud/hub/login?next=%2Fhub%2F), I still encountered the 403: Forbidden. Is it because I joined the wrong team? Is us-central1-b-gcp already disabled?

I would appreciate any guidance you can provide to resolve this issue. Thank you for your time and assistance.

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**Author:** ![keewis](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.pangeo.io/keewis/32/1106_2.png) [@keewis](https://discourse.pangeo.io/u/keewis)\
**Post date:** [December 18, 2024, 9:49am UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/9 "2024-12-18T09:49:18Z")

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> Is us-central1-b-gcp already disabled?

From [Us-central1 pangeo hub down?](https://discourse.pangeo.io/t/us-central1-pangeo-hub-down/4591) it seems like that’s the case

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**Author:** ![Mia\_Wang](https://avatars.discourse-cdn.com/v4/letter/m/8e8cbc/32.png) [@Mia\_Wang](https://discourse.pangeo.io/u/Mia_Wang)\
**Post date:** [December 18, 2024, 9:59am UTC](https://discourse.pangeo.io/t/cant-log-in-to-pangeo-google-cloud-hub/4208/10 "2024-12-18T09:59:42Z")

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Thanks for replying, maybe you know any other login sites available? I would like to download the LLC4320 data to reconstruct the high-resolution sea surface temperature.